Refund policy

FINAL SALE, RETURNS, REFUNDS, AND CANCELLATIONS POLICY

Effective Date: August 19, 2026

GENERAL POLICY

Except where mandatory consumer law provides otherwise, all sales are final.

BF Gears USA does not accept returns, exchanges, cancellations, or refunds for change of mind, buyer’s remorse, price differences, ordering mistakes, incompatible applications, or products the customer no longer wants or needs.

BF Gears USA may authorize a repair, replacement, store credit, or refund when it determines that:

  • An incorrect product was shipped;

  • A product arrived damaged;

  • Components were missing;

  • A shipment was lost;

  • A verified manufacturing defect exists; or

  • A return or remedy is required by applicable law.

Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded, restricted, or limited.

CUSTOM, MADE-TO-ORDER, AND SPECIAL-ORDER PRODUCTS

Custom, made-to-order, modified, and personalized products cannot be canceled, returned, exchanged, or refunded once manufacturing or modification has begun, except where required by applicable law.

Special-order and non-stock products cannot be canceled once BF Gears USA has committed funds, placed a supplier or manufacturing order, begun procurement, or incurred non-recoverable costs, except where applicable law requires otherwise.

For customers in the United Kingdom and European Union, an exemption from statutory withdrawal rights will apply only when the product legally qualifies as made to the customer’s specifications, clearly personalized, or otherwise exempt from cancellation under applicable law.

A cancellation request must be submitted immediately to:

support.bfgearusa@gmail.com

A cancellation is not effective unless approved in writing by BF Gears USA.

If cancellation is approved after manufacturing, modification, procurement, international processing, or another service has begun, BF Gears USA may deduct non-recoverable costs to the extent permitted by applicable law.

ORDER CHANGES AND CUSTOMER ERRORS

Customers are responsible for verifying before purchase:

  • Product selection;

  • Vehicle and transmission application;

  • Gear ratios;

  • Compatibility;

  • Quantity;

  • Shipping destination;

  • Billing information; and

  • All other order details.

Requests to change an order must be submitted immediately. BF Gears USA does not guarantee that an order can be changed after payment, manufacturing, procurement, customization, packaging, or shipping preparation has begun.

An ordering error by the customer does not make a product eligible for cancellation, return, exchange, or refund, except when required by applicable law.

INSPECTION AND REPORTING REQUIREMENTS

Customers must inspect all products, shipping cartons, and internal packaging immediately upon delivery.

Claims involving an incorrect product, visible shipping damage, concealed shipping damage, or missing components must be reported within 5 calendar days after delivery.

A suspected manufacturing defect must be reported promptly after discovery and before the product is further used, modified, repaired, or damaged.

The request must include:

  • Order number;

  • Customer name and contact information;

  • Detailed description of the issue;

  • Clear photographs or videos of the product;

  • Photographs of the shipping carton and internal packaging;

  • Photograph of the shipping label;

  • Photographs or videos showing the damage, missing component, or alleged defect; and

  • Any other information reasonably requested by BF Gears USA, the carrier, Shipsurance, manufacturer, or claim administrator.

Customers must retain the product, shipping carton, internal packaging, shipping label, customs documents, and all related materials until the claim is fully resolved.

Failure to report shipping damage promptly, preserve the packaging, or cooperate with an inspection or claim may reduce or eliminate available carrier or shipment-protection recovery.

The 5-day reporting requirement does not eliminate any mandatory legal right that applies for a longer period.

RETURN AUTHORIZATION REQUIRED

No product may be returned without prior written authorization from BF Gears USA.

When a return is approved, BF Gears USA will provide return instructions and, when applicable, a Return Merchandise Authorization number.

Unauthorized returns may be refused, returned to the sender, held at the sender’s expense, or treated as abandoned to the extent permitted by law.

Authorization to send a product for inspection does not guarantee:

  • Refund;

  • Replacement;

  • Repair;

  • Store credit;

  • Warranty coverage;

  • Manufacturing-defect determination; or

  • Approval of a shipping-protection claim.

RETURN CONDITIONS

Except where mandatory law provides otherwise, an approved product must be returned:

  • Unused;

  • Uninstalled;

  • Unmodified;

  • Undamaged;

  • Complete;

  • In its original condition;

  • In its original packaging; and

  • With all components, documentation, labels, and accessories.

Products are generally not eligible for voluntary return if they have been:

  • Installed;

  • Assembled or disassembled;

  • Lubricated;

  • Altered;

  • Machined;

  • Ground;

  • Coated;

  • Repaired;

  • Modified;

  • Damaged;

  • Used;

  • Tested under load;

  • Raced;

  • Operated; or

  • Returned incomplete.

When applicable law permits inspection or handling before withdrawal, BF Gears USA may reduce the refund to account for loss in value caused by handling beyond what was reasonably necessary to inspect the product’s nature, characteristics, and basic function.

INSTALLATION, APPLICATION, AND COMPETITION USE

Professional installation, correct clearances, proper lubrication, correct transmission setup, and confirmation of vehicle compatibility are the customer’s responsibility.

The customer is responsible for ensuring that the selected product is appropriate for the intended vehicle, transmission, power level, torque level, operating conditions, and use.

Damage caused by any of the following is not considered a manufacturing defect:

  • Improper installation;

  • Incorrect assembly;

  • Incompatible application;

  • Incorrect clearances;

  • Insufficient or incorrect lubrication;

  • Contamination;

  • Misuse;

  • Abuse;

  • Accident;

  • Excessive power or torque;

  • Racing or competition;

  • Missed shifts;

  • Driver error;

  • Unauthorized modification;

  • Improper maintenance; or

  • Failure of another vehicle or transmission component.

These exclusions apply only to the extent permitted by applicable law and do not eliminate mandatory consumer remedies for a product that was defective when supplied.

INTERNATIONAL SHIPMENT PROTECTION CLAIMS

All international orders require shipment protection, as described in the Shipping Policy.

International Shipping Protection is administered by Shipsurance or another provider identified by BF Gears USA.

Shipment protection is subject to the provider’s:

  • Terms and conditions;

  • Coverage limits;

  • Exclusions;

  • Documentation requirements;

  • Inspection requirements; and

  • Filing deadlines.

Payment of the protection premium does not guarantee approval or payment of a claim.

BF Gears USA is not the insurer and does not independently determine claim eligibility.

For a lost or damaged international shipment, the customer must:

  • Notify BF Gears USA promptly;

  • Preserve the product and all packaging;

  • Provide requested photographs, videos, statements, and documents;

  • Permit inspection when required;

  • Cooperate with BF Gears USA, DHL Express, Shipsurance, customs authorities, and claim administrators; and

  • Avoid installing, using, repairing, modifying, or disposing of the product while the claim is pending.

A shipping-protection claim is separate from a return request or manufacturing-defect claim.

Any recovery remains subject to claim approval and the terms of the applicable coverage.

INTERNATIONAL RETURNS

No international product may be returned without prior written authorization from BF Gears USA.

Unless the return results from a verified error by BF Gears USA, an approved defect, or a mandatory legal right requiring BF Gears USA to bear the cost, the customer is responsible for:

  • International return transportation;

  • Shipment protection for the return;

  • Export documentation;

  • Customs documentation;

  • Brokerage;

  • Duties;

  • VAT, GST, GST/HST, and other taxes;

  • Storage;

  • Address-correction charges; and

  • Any other return-related expense.

The customer must follow BF Gears USA’s customs instructions and accurately identify the shipment as returned merchandise when legally appropriate.

International returns must be sent using a trackable service and must not create duties, taxes, brokerage, or other charges payable by BF Gears USA unless BF Gears USA agreed to those charges in writing.

Charges assessed against BF Gears USA because of incorrect return documentation or unauthorized shipping arrangements may be deducted from any refund otherwise due, to the extent permitted by law.

A refund will not be evaluated until the returned product is received and inspected by BF Gears USA.

INTERNATIONAL SHIPPING AND PROCESSING CHARGES

The following amounts are separate from the merchandise price:

  • DHL transportation charges;

  • International Processing & Handling Fees;

  • International Shipping Protection premiums;

  • Duties;

  • VAT;

  • GST or GST/HST;

  • Customs taxes;

  • Brokerage;

  • Customs-clearance charges;

  • Storage;

  • Address-correction charges;

  • Redelivery charges; and

  • Return-transportation expenses.

Canada currently has no separate International Processing & Handling Fee.

The United Kingdom, Germany, France, Netherlands, Belgium, and Australia are subject to a US$49.95 International Processing & Handling Fee.

Except where mandatory law requires otherwise:

  • The International Processing & Handling Fee becomes non-refundable after international processing has materially begun or the shipping label has been issued;

  • The International Shipping Protection premium becomes non-refundable after the protected label has been issued;

  • Expedited or upgraded transportation charges are non-refundable after the service has been purchased or used;

  • Duties, VAT, GST, GST/HST, brokerage, customs charges, and amounts paid to governments or third parties are not refundable by BF Gears USA; and

  • Customers must seek any available customs-duty or tax reimbursement directly from the appropriate authority.

REFUSED, ABANDONED, OR UNDELIVERABLE SHIPMENTS

Refusing a shipment, failing to pay import charges, failing to provide customs documentation, or failing to accept delivery does not create a right to cancellation or a full refund.

When a shipment is refused, abandoned, unclaimed, or returned as undeliverable for reasons attributable to the customer, BF Gears USA may deduct from any refund otherwise due:

  • Original shipping;

  • Return shipping;

  • International Processing & Handling Fees;

  • Shipment-protection premiums;

  • Duties and taxes;

  • Brokerage;

  • Customs-clearance fees;

  • Storage;

  • Address-correction charges;

  • Redelivery expenses;

  • Disposal charges;

  • Recovery expenses; and

  • Other actual costs incurred.

Custom, made-to-order, modified, personalized, special-order, and non-stock products do not become returnable or refundable solely because the customer refused the shipment, failed to complete import clearance, or did not accept delivery.

These provisions apply except where mandatory law requires a different result.

UNITED KINGDOM AND EUROPEAN UNION CONSUMER WITHDRAWAL RIGHTS

This section applies only when mandatory United Kingdom or European Union consumer law grants an individual consumer a statutory right to withdraw from an online purchase.

For eligible standard products, the customer may notify BF Gears USA of the decision to withdraw within 14 days after delivery.

The withdrawal notice must be sent to:

support.bfgearusa@gmail.com

After providing timely notice, the customer must return the eligible product within the additional period required by applicable law, generally 14 days after giving notice.

Unless applicable law or BF Gears USA requires otherwise, the customer is responsible for the direct cost of returning the product.

BF Gears USA may withhold the refund until it receives the returned product or acceptable evidence that the product was returned, as permitted by law.

When required by applicable law, BF Gears USA will refund the eligible merchandise price and the cost of the least expensive standard outbound delivery method offered for the order.

Additional amounts paid for expedited or upgraded delivery may remain non-refundable to the extent permitted by law.

BF Gears USA may reduce the refund for diminished value resulting from handling, installation, use, damage, or inspection beyond what was reasonably necessary to establish the product’s nature, characteristics, and basic function.

The statutory withdrawal right does not apply when a valid legal exemption exists, including products made to the customer’s specifications or clearly personalized.

Business purchases and purchases made for trade, commercial, professional, racing-team, resale, or manufacturing purposes may not qualify for consumer withdrawal rights.

AUSTRALIAN CONSUMER RIGHTS

For eligible Australian consumers, nothing in this policy excludes, restricts, or modifies any consumer guarantee, remedy, or other right that cannot legally be excluded under the Australian Consumer Law.

BF Gears USA is not required to provide a return or refund solely because a customer changed their mind when no mandatory legal right applies.

The remedy for a product that fails to meet an applicable consumer guarantee will depend on the nature and severity of the problem and the requirements of applicable law.

CANADIAN CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under applicable Canadian federal or provincial law.

Where a mandatory Canadian consumer-protection requirement conflicts with this policy, the mandatory requirement will control to the extent of the conflict.

APPROVED CLAIMS AND REMEDIES

After inspection and review, BF Gears USA may, as appropriate and subject to applicable law:

  • Repair the product;

  • Replace the product;

  • Provide store credit;

  • Issue a full or partial refund; or

  • Provide another legally required remedy.

When BF Gears USA confirms that an incorrect, damaged, or defective product was supplied, BF Gears USA will provide return instructions and determine responsibility for reasonable return-shipping costs in accordance with applicable law and the circumstances of the claim.

BF Gears USA reserves the right to inspect and assess the product before providing a remedy, except where applicable law provides otherwise.

REFUNDS

Approved refunds are issued to the original payment method unless another method is required by law or agreed to in writing.

Except where mandatory law requires otherwise, original shipping charges, expedited shipping charges, International Processing & Handling Fees, shipment-protection premiums, duties, taxes, brokerage, and customs charges are non-refundable.

When a return results from a verified error by BF Gears USA, BF Gears USA will determine responsibility for reasonable shipping costs and provide the remedy required by applicable law.

BF Gears USA may deduct authorized amounts for:

  • Diminished product value;

  • Missing components;

  • Customer-caused damage;

  • Unauthorized use or modification;

  • Return shipping;

  • Duties and taxes;

  • Brokerage;

  • Storage;

  • Customs expenses; and

  • Other recoverable costs.

Banks and payment providers may require additional processing time before a refund appears in the customer’s account.

Statutory refunds will be processed within the period required by applicable law.

CONTACT

To request assistance, report a problem, exercise an applicable statutory right, or request return authorization, contact:

BF Gears USA
support.bfgearusa@gmail.com

Do not ship any product without written authorization and return instructions from BF Gears USA.

Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded, restricted, or limited.