Refund policy
FINAL SALE, RETURNS, REFUNDS, AND CANCELLATIONS POLICY
Effective Date: August 16, 2026
All sales are final, except when BF Gears USA determines that a product was shipped incorrectly, arrived damaged, or has a verified manufacturing defect.
CUSTOM, MADE-TO-ORDER, AND SPECIAL-ORDER PRODUCTS
Custom, made-to-order, special-order, modified, and non-stock products cannot be canceled, returned, exchanged, or refunded once manufacturing, modification, or procurement has begun.
Cancellation requests must be submitted immediately to support.bfgearusa@gmail.com. A cancellation is not effective unless approved in writing by BF Gears USA.
INSPECTION AND CLAIMS
Customers must inspect all products immediately upon delivery. Claims involving an incorrect item, visible shipping damage, missing components, or a suspected manufacturing defect must be reported within 5 calendar days after delivery.
The request must include:
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Order number;
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Customer name and contact information;
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Description of the issue;
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Clear photographs or videos of the product, packaging, shipping label, and damage or defect.
Customers must retain all original packaging until the claim is resolved.
RETURN AUTHORIZATION REQUIRED
No product may be returned without prior written authorization from BF Gears USA. If approved, return instructions and a Return Merchandise Authorization number will be provided.
Unauthorized returns may be refused and returned to the sender. Approval to send a product for inspection does not guarantee a refund, replacement, repair, or warranty determination.
RETURN CONDITIONS
Approved products must be returned unused, uninstalled, unmodified, and in their original condition and packaging.
Products are not eligible for return if they have been installed, assembled, disassembled, lubricated, altered, machined, ground, coated, damaged, used, tested under load, raced, or operated.
INSTALLATION, APPLICATION, AND COMPETITION USE
Professional installation, correct clearances, proper lubrication, correct transmission setup, and confirmation of vehicle compatibility are the customer’s responsibility.
Damage caused by improper installation, incorrect assembly, incompatible application, insufficient lubrication, contamination, misuse, abuse, accident, excessive power or torque, racing, competition, or unauthorized modification is not considered a manufacturing defect.
APPROVED CLAIMS
After inspection, BF Gears USA may, as appropriate and subject to applicable law, repair the product, replace it, provide store credit, or issue a refund.
When BF Gears USA confirms that an incorrect, damaged, or defective product was supplied, BF Gears USA will provide return instructions and determine responsibility for reasonable return-shipping costs.
REFUNDS
Approved refunds are issued to the original payment method. Original shipping charges and expedited shipping fees are non-refundable unless the return resulted from an error by BF Gears USA.
Banks and payment providers may require additional processing time before a refund appears in the customer’s account.
CONTACT
To request assistance or authorization, email:
Do not ship any product without written authorization and return instructions from BF Gears USA.
Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited.