SHIPPING POLICY

Effective Date: September 4, 2026

SHIPPING DESTINATIONS

BF Gears USA currently ships, or intends to make international shipping available, to the following destinations:

•         The 48 contiguous United States;

•         Canada;

•         United Kingdom;

•         Germany;

•         France;

•         Netherlands;

•         Belgium; and

•         Australia.

International shipping is available only when the destination is displayed as eligible during checkout.

We do not ship to Alaska, Hawaii, the District of Columbia (Washington, DC), U.S. territories, APO, FPO, DPO, military addresses, or international destinations not specifically supported at checkout.

Washington State is included in our domestic shipping area.

We cannot ship UPS, FedEx, or DHL Express orders to PO Boxes. Customers must provide a valid physical delivery address.

SHIPPING SERVICES AND RATES

Available domestic services may include:

•         UPS Ground;

•         FedEx Ground; and

•         FedEx Home Delivery.

International orders are shipped using:

•         DHL Express Worldwide.

Shipping services remain subject to carrier availability, destination, package eligibility, customs restrictions, and operational limitations.

Shipping rates are calculated at checkout based on the delivery address, product weight, package dimensions, and available carrier services.

DOMESTIC SHIPPING WITHIN THE UNITED STATES

Domestic shipping is currently limited to valid physical delivery addresses within the 48 contiguous United States.

Domestic orders may be shipped using UPS Ground, FedEx Ground, or FedEx Home Delivery, depending on destination, package eligibility, carrier availability, and the service selected at checkout.

Domestic shipping charges are calculated at checkout based on the delivery address, product weight, package dimensions, and available carrier services.

The mandatory international shipment-protection requirement and International Processing, Handling & Shipment Protection Fee described in this policy do not apply to domestic United States orders.

BF Gears USA may nevertheless require signature confirmation or additional shipment protection for high-value domestic orders when reasonably necessary.

INTERNATIONAL PROCESSING, HANDLING AND SHIPMENT PROTECTION FEES

The international shipping total displayed at checkout includes the calculated DHL transportation charge plus the applicable International Processing, Handling & Shipment Protection Fee:

•         Canada: US$39.99;

•         United Kingdom: US$49.99;

•         Germany: US$49.99;

•         France: US$49.99;

•         Netherlands: US$49.99;

•         Belgium: US$49.99; and

•         Australia: US$49.99.

These fees are denominated in US dollars and converted to the checkout currency when applicable. The applicable fee is included in the shipping total, rather than billed separately after checkout.

This fixed combined service fee covers international-order review, export documentation, customs-data preparation, product classification review, packaging administration, shipment coordination, related processing, and shipment protection arranged by BF Gears USA.

The fee is not an itemized insurance premium and may differ from the actual premium paid by BF Gears USA. No separate shipment-protection invoice will be issued for the original shipment. BF Gears USA absorbs any difference if the actual protection premium exceeds the fee collected; a lower premium does not, by itself, entitle the customer to a partial refund of this combined service fee.

Subject to applicable law, the combined fee becomes non-refundable after international processing has materially begun or the protected shipping label has been issued. If a cancellation is otherwise permitted before either event, the fee will be refunded. Merchandise cancellation and refund eligibility remains subject to the applicable Terms of Sale and Refund Policy and any rights required by law.

The shipping amount displayed at checkout does not include duties, VAT, GST, GST/HST, import taxes, destination customs brokerage, customs-clearance charges, storage charges, address-correction charges, redelivery charges, or other applicable destination or exceptional carrier charges described in this policy.

ORDER PROCESSING

Processing time is separate from fulfillment time, production time, and carrier transit time.

Order Processing

Orders generally require 1 to 3 business days for processing. Order processing may include:

•         Payment approval;

•         Order verification;

•         Fraud review;

•         Confirmation of shipping, customs, or customer information, when applicable; and

•         Verification of the applicable international shipping arrangements and shipment-protection requirements.

Fulfillment Time

For products that are in stock and available for shipment, fulfillment generally requires an estimated 3 to 7 business days after applicable order processing requirements have been completed.

Fulfillment time refers to the time required to prepare an available product for shipment and is separate from carrier transit time.

Made-to-Order Production Lead Time

Custom, made-to-order, modified, special-order, and non-stock products require additional procurement or manufacturing time.

These products typically require an estimated production lead time of 1 to 3 months before they are ready for fulfillment.

This timeframe is an estimate only and may be shorter or longer depending on the manufacturer's production schedule, production-line capacity, order volume, material or component availability, manufacturing requirements, and other circumstances affecting production.

Because manufacturing schedules may change, BF Gears USA cannot guarantee a specific production completion date unless expressly confirmed in writing.

Once production is completed and the product becomes available for shipment, the order will proceed through the applicable fulfillment and shipping process.

Delivery Estimates

Production time, order processing time, fulfillment time, customs-clearance time, and carrier transit time are separate stages of an order.

All production, processing, fulfillment, customs, transit, and delivery timeframes are estimates only and are not guaranteed completion, shipment, or delivery dates unless BF Gears USA expressly confirms a specific date in writing.

Customers with a specific deadline should contact BF Gears USA before placing an order.

INTERNATIONAL SHIPPING TERMS

Unless BF Gears USA expressly agrees otherwise in writing, international shipments are made on a DAP basis to the delivery address stated in the order.

Under DAP, BF Gears USA arranges transportation to the stated destination. The customer is responsible for import clearance and for paying all applicable:

•         Customs duties;

•         VAT;

•         GST or GST/HST;

•         Import taxes;

•         Brokerage fees;

•         Customs-clearance charges;

•         Storage charges; and

•         Other destination-country expenses.

These charges are not included in the product price or the shipping total collected at checkout, including its International Processing, Handling & Shipment Protection Fee.

The carrier, customs authority, customs broker, or another service provider may require payment before customs release or delivery.

The customer is responsible for providing all information and documentation reasonably required by BF Gears USA, DHL Express, customs authorities, customs brokers, or other parties involved in transportation and import clearance.

BF Gears USA does not control customs inspections, customs valuations, clearance times, or the amount of duties, taxes, brokerage, or other import charges.

MANDATORY INTERNATIONAL SHIPPING PROTECTION

BF Gears USA arranges shipment protection before dispatch for all international orders, covering eligible merchandise and transportation value against qualifying loss or damage during transit, subject to the provider's terms and available coverage limits.

After an international order is placed, BF Gears USA will prepare the shipment and purchase the applicable protection based on:

•         Merchandise value;

•         Shipping amount;

•         Destination;

•         Carrier;

•         Package information; and

•         Available coverage.

Shipment protection is included in the fixed combined fee collected as part of shipping at checkout. Customers do not need to pay an additional protection invoice before the original shipment is dispatched.

Payment of the shipping total does not itself activate insurance coverage. BF Gears USA must obtain the applicable coverage before dispatch. Orders remain subject to normal payment approval, verification, production, fulfillment, and coverage-arrangement requirements.

Cancellation and refund treatment of the combined fee is described in the International Processing, Handling and Shipment Protection Fees section above. No separate insurance premium is charged to the customer for the original shipment.

Coverage is administered by Shipsurance or another protection provider identified by BF Gears USA. Protection and claims remain subject to the provider’s:

•         Terms and conditions;

•         Coverage limits;

•         Exclusions;

•         Documentation requirements;

•         Inspection requirements; and

•         Filing deadlines.

Payment of the combined fee does not guarantee claim approval or payment and does not limit any rights available under applicable law.

BF Gears USA does not act as the insurer and does not independently determine claim eligibility.

Orders exceeding the maximum available protection limit may require shipment splitting, alternative coverage, additional documentation, or separate written arrangements before shipment. BF Gears USA will contact the customer before dispatch if coverage limitations affect fulfillment. This review does not create an automatic additional protection charge for the original shipment.

CUSTOMS INFORMATION AND PRODUCT CLASSIFICATION

BF Gears USA will prepare customs information based on the products ordered and information reasonably available at the time of shipment.

Customers must not request that BF Gears USA:

•         Declare a false or reduced merchandise value;

•         Identify merchandise as a gift when it is not a gift;

•         Use an inaccurate description, country of origin, or HS classification; or

•         Provide false or misleading customs information.

BF Gears USA may cancel or refuse any order requiring inaccurate, incomplete, misleading, or unlawful customs documentation.

ADDRESS AND CONTACT-INFORMATION ACCURACY

Customers are responsible for providing a complete and accurate:

•         Shipping address;

•         Company name, when applicable;

•         Apartment, unit, or suite number;

•         Postal code;

•         Telephone number;

•         Email address; and

•         Customs or importer information, when required.

Address changes are not guaranteed after an order is placed.

BF Gears USA is not responsible for delays or additional charges resulting from inaccurate, incomplete, or undeliverable information supplied by the customer.

Address-correction, redelivery, return-transportation, brokerage, customs, storage, recovery, or other carrier charges caused by customer-provided information or customer conduct may be charged to the customer or deducted from any refund otherwise due.

TRACKING, SIGNATURE, AND DELIVERY

Tracking information will be sent when the order is shipped. Carrier tracking may require time to update after the shipping label is created.

High-value and international orders may require a signature at delivery. BF Gears USA may require direct, adult, or another available form of signature confirmation.

The customer is responsible for ensuring that an authorized person is available to receive and sign for the shipment.

A carrier’s delivery confirmation, including signature confirmation when applicable, constitutes evidence of delivery, subject to applicable law and any valid carrier or shipment-protection claim.

Customers must promptly review tracking information and cooperate with carrier delivery, customs, and clearance requests.

CARRIER AND CUSTOMS DELAYS

Transit times displayed at checkout are carrier estimates and begin only after the order has been transferred to the carrier.

BF Gears USA is not responsible for delays caused by:

•         Weather;

•         Natural disasters;

•         Transportation interruptions;

•         Labor disruptions;

•         Customs inspections;

•         Import-clearance procedures;

•         Security procedures;

•         Peak-season volume;

•         Inaccurate customer information;

•         Failure to pay import charges; or

•         Other events outside BF Gears USA’s reasonable control.

A delay does not automatically create a right to cancel an order or receive a refund, particularly for custom, made-to-order, modified, special-order, or non-stock products.

DAMAGED, LOST, MISSING, OR INCORRECT SHIPMENTS

Customers must inspect the shipping carton, packaging, and product immediately upon delivery.

Visible damage, concealed damage, missing components, an incorrect product, or suspected shipping loss must be reported to support.bfgearusa@gmail.com within 5 calendar days after delivery.

For a shipment that has not arrived, the customer must contact BF Gears USA promptly after the carrier identifies the shipment as lost or delivery becomes unreasonably overdue.

The customer must retain:

•         The product;

•         Shipping carton;

•         Internal packaging;

•         Shipping label;

•         Customs documents;

•         Photographs and videos; and

•         All other related materials.

Do not discard packaging, repair, install, use, modify, or return a product without written authorization from BF Gears USA while a claim is pending.

The customer must reasonably cooperate with BF Gears USA, the carrier, Shipsurance, customs authorities, inspectors, and other claim administrators.

This cooperation may include providing photographs, videos, written statements, repair estimates, proof of identity, inspection access, or other requested documentation.

Failure to report an issue promptly, preserve the shipment, or cooperate with the claim process may reduce or eliminate available recovery.

Any replacement, repair, refund, or other resolution remains subject to inspection, claim eligibility, available coverage, applicable policy terms, and applicable law.

REFUSED, ABANDONED, OR UNDELIVERABLE INTERNATIONAL SHIPMENTS

Customers must accept delivery, pay applicable import charges, provide required customs documentation, and cooperate with the carrier and customs authorities.

Shipment protection generally does not cover losses or expenses resulting from:

•         Customer refusal;

•         Failure to pay duties, VAT, GST, taxes, brokerage, or customs charges;

•         Failure to provide requested documentation;

•         Incorrect or incomplete address information;

•         Failure to cooperate with delivery or customs clearance;

•         Customer-requested rerouting;

•         Abandonment; or

•         Other circumstances attributable to the customer.

Orders that are refused, abandoned, unclaimed, or returned as undeliverable may be subject to actual:

•         Outbound shipping;

•         Return shipping;

•         The applicable International Processing, Handling & Shipment Protection Fee;

•         Address-correction fees;

•         Customs charges;

•         Duties and taxes;

•         Brokerage fees;

•         Storage charges;

•         Disposal charges;

•         Recovery expenses; and

•         Reshipment costs.

Subject to applicable law, these amounts may be retained from amounts already paid, charged separately where applicable, or deducted from any refund otherwise due. Amounts already collected will be credited against the same charges; the original shipment-protection premium will not be billed again in addition to the combined fee. Any new return-shipping or reshipment costs are distinct from the original shipment's included protection and will be explained to the customer where applicable.

Subject to applicable law, shipping charges, the combined International Processing, Handling & Shipment Protection Fee, and carrier-related fees are non-refundable after the applicable label, processing service, or coverage has been issued or used, as described above. The same cost will not be retained or deducted more than once.

A merchandise refund, when otherwise permitted, will be evaluated only after the returned goods are received and inspected by BF Gears USA.

Custom, made-to-order, modified, special-order, and non-stock products do not become eligible for cancellation or refund because the customer:

•         Refused the shipment;

•         Failed to complete import clearance;

•         Failed to pay import charges; or

•         Did not accept delivery.

CONTACT

For shipping assistance, contact:

BF Gears USA

support.bfgearusa@gmail.com